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Google Neat Hello Peeling

SmartHomeOhio
Community Member

Google nest hello is peeling after two years. It sucks cause out of warranty and I’m still paying for a subscription as it looks terrible. Guest don’t use the doorbell anymore cause they think it’s broken as the looks of it. 
 Spoke with Google and they know it’s a known issue but out of warranty and said sorry and I can always buy a new Google doorbell. 

I don’t want to pay $200 every few years if the doorbell does not last even that. Plus I pay over $150 a year for the subscription. 

the new doorbell looks nice but I see the specs are worse. Will be thinking of switching to Ring or another competitor. 
sucks cause I have 6 new outdoor cameras, thermostat, lock, sensors, lightbulbs, and a terrible looking doorbell. 

please help Google! 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad