Google Nest Cam (Battery)

[dwinick]

I purchased a set of 3 Google Nest Cameras @ the local Costco about a year ago along with a subscription to Nest Aware.

They are installed and have operated well until about two weeks ago.

The craziest thing began to occur:

The cameras are NOT recording events after dark. YES, events are occurring and when viewing live night video the picture is fine. I have not changed the settings. The settings worked just fine. Infared is on AUTO.

And YES to strong WIFI signal. And NO to alien spacecraft radio interference.

I have restarted the cameras and to no avail.

If someone has had the same issue (I'm sure there are) please chime in if there is a fix.
If these can't record night time events any more they are absolutely worthless.

[MplsCustomer]

@dwinick 

We've had a battery camera, plugged in, for 22 months. It records at night--as it should--but it has rarely flagged an event that occurs at night.

[dwinick]

I’ll add another detail:

The cameras recorded night events before ceasing to. There are night events almost every night from one of the cameras. 

[Anonymous]

Thanks for the space craft chuckle.... I have seen another person on here who i think had the same or similar issue ill look back and if i can find the post ill try lead you to it somehow... It was unusual and strangely enough i think they may have got it to work again somehow 

[dwinick]

I reset the cameras as per google instructions and last night tested each to see if they recorded in infared mode. They did. SO, this may be solved. 

[Anonymous]

Ok thanks. Mine still dont work

[dwinick]

If you haven’t already, remove cameras, plug into charger. Press reset button for 10 secs. Reinstall. That solved the issue. They have been recording at night since.

[zoeuvre]

Hi folks, 

@dwinick, I'm glad that everything has been sorted out, and I appreciate the gesture. 

@Anonymous, are you using the Nest app or the Google Home app? If you have the Nest app, go into view a camera and click the gear icon. Make sure you the settings for Home/Away and Schedule are both set to Off.

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[Anonymous]

Home app... So nope no good

[EdmondB]

Hello there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[EdmondB]

Hey there, 

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Edmond

[EdmondB]

Hey everyone,

@Anonymous, We'd like to look more into your case if you could share more info. Thank you.

Best,
Edmond