Google Nest Doorbell Camera Failure: A Serious Safety Concern

[Tallica2020]

I am writing to express my extreme disappointment and frustration with the Google Nest Doorbell Camera. Last night, at approximately 1:23 AM, a complete stanger knocked on my door. The individual remained at my doorstep for over 10 minutes, and despite the presence of my Google Nest Doorbell Camera, the recorded footage is insufficient to identify or deter the intruder.

The camera only captured a mere 17 seconds of the incident, and I am unable to access the other two clips for reasons that remain unclear. This is a serious safety concern, as a functioning doorbell camera is essential for deterring and identifying potential threats. 

I urge Google to investigate this matter immediately and take steps to ensure that their products are reliable and effective in protecting homeowners. 

Btw I was never able to access the other footage. 17 seconds out of the 10 the individual was standing there. Lucky I have hardline cams that caught times of arrival and departure. 

 

 

 

 

[Zrock71 · Accepted solution]

you know you don't have to be such a ###... i never said your settings were wrong i was merely pointing out their may be a setting you may have missed as i have missed it on my similar products.. Does not matter if i have the equipment or not it was a suggestion.  Been a tech for over 40 years and have found that 90% of the problems are simple user error and i have yet to make one of my customers feel like they are stupid so get over yourself. 

By the way you are way past being as ignorant as i am at my age since you cannot tell the difference between a suggestion and saying your wrong and come off sounding like a Jerk

[kelanfromgoogle · Accepted solution]

Hi all,

This conversation is getting a bit unruly. I ask that all please review the Community Guidelines as we do not tolerate bullying, harassment, or aggressive speech. If this continues, I'll have to lock the conversation. Thank you in advance for helping make the Google Nest Community a safe place for all to participate.

@Tallica2020 - I understand that you're frustrated, and it appears other community members have offered some suggestions. If your issue persists or if you believe something is wrong with your device, I encourage you to contact our support team so that they can collect additional details and take a deeper look into your situation. You can get a hold of them here: https://support.google.com/googlenest/gethelp

Thank you.

[kelanfromgoogle · Accepted solution]

Hi all,

This conversation is getting a bit unruly. I ask that all please review the Community Guidelines as we do not tolerate bullying, harassment, or aggressive speech. If this continues, I'll have to lock the conversation. Thank you in advance for helping make the Google Nest Community a safe place for all to participate.

@Tallica2020 - I understand that you're frustrated, and it appears other community members have offered some suggestions. If your issue persists or if you believe something is wrong with your device, I encourage you to contact our support team so that they can collect additional details and take a deeper look into your situation. You can get a hold of them here: https://support.google.com/googlenest/gethelp

Thank you.

[Zrock71]

um im not really seeing the issue as you have a clear shot of his face? (not trying to be a ###) Im not familiar with the nest cams but know the other 2 brands i have its actually a setting in the cam where it will record the First 10 seconds or what ever you have it set for and then stop recording for a set amount of time so it does not wear the battery's down.  Not sure where your saving the clips to if its internal or online but it may have just been a glitch in the upload? 

[Tallica2020]

Dear zrock71, 

How exactly are you contributing to the post? You said you don't have the equipment and your guessing my settings are incorrect or assuming it's on a battery. I hope to God I'm not as ignorant as you when I'm your age, not trying to be an ass. Seriously own it like you mean it like this, zrock71 ###### Btw here are my settings is there anything else you would like to contribute since your the foremost authority on all things Google nest. If not then get off ## #### and mind your business. Btw I have yet been able to view the clips they said would be available later.   

Is this what the world has come to? People who don't own the equipment nor know anything all of a sudden get a voice to say something so they run around to any and all threads so everyone can hear them voice their worthless opinions. Dude did I die and wake up in my own personal hell? 

 

[Jharold1]

I constantly experience this! I’m very disappointed in the “update” and regret the purchase. Smh 

[Zrock71 · Accepted solution]

you know you don't have to be such a ###... i never said your settings were wrong i was merely pointing out their may be a setting you may have missed as i have missed it on my similar products.. Does not matter if i have the equipment or not it was a suggestion.  Been a tech for over 40 years and have found that 90% of the problems are simple user error and i have yet to make one of my customers feel like they are stupid so get over yourself. 

By the way you are way past being as ignorant as i am at my age since you cannot tell the difference between a suggestion and saying your wrong and come off sounding like a Jerk

[Tallica2020]

Lol why you just pulling numbers out of the air You must be a tech then! 

See the difference between you and me is I'm a paying customer who doesn't like to argue with fake techs about the safety of my family in my home. Obviously 100% of techs born in 1971 are extra **bleep**! 

Anyone else feel this way ? Why is this dude standing up for something he knows nothing about then goes on with his fake news making up stats and I'm the jerk? Look In the mirror!

[GBD]

@Tallica2020 , this is a community forum and not a tech support site so I'm not quite sure what kind of expert help you're expecting here.  You asked a question, @Zrock71 took the time to read your question and offer up some suggestions based on his experience, and then you **bleep** all over him.

So yes your are the "jerk" here and I suggest that if you can't be civil to other members of the community ,you find someplace else like (https://support.google.com/) for your answers.

[Zrock71]

Wow... something seriously wrong with u when u get so bent out of shape over a sugestion to look through your setting for something u may have missed or somehow got changed.  But as you have showen everyome you are pefect. 

[Pedro55]

I just upgraded my gen1 camera and gen1 Nest Aware subscription to a gen2 camera and a gen2 Nest Aware subscription over the weekend.  The old gen1 camera was starting to deteriate due to weather.  It was not immediately obvious that I had to upgrade the Nest Aware subscription and the process of finding out was frustrating.  Nevertheless, my experiences are the same: the new gen2 does not continuously record like the gen1 despite having all detectable options selected including motion.  Why?  My guess is that Google wants to limit data they store in the cloud.  I'm not very happy about paying for more and getting less and not having much of a choice about it.  I agree also with the comments on the camera's field of view; the gen2 field of view is more narrow than the gen1.  All things considered, this "upgrade" is not really an upgrade.  

[kelanfromgoogle · Accepted solution]

Hi all,

This conversation is getting a bit unruly. I ask that all please review the Community Guidelines as we do not tolerate bullying, harassment, or aggressive speech. If this continues, I'll have to lock the conversation. Thank you in advance for helping make the Google Nest Community a safe place for all to participate.

@Tallica2020 - I understand that you're frustrated, and it appears other community members have offered some suggestions. If your issue persists or if you believe something is wrong with your device, I encourage you to contact our support team so that they can collect additional details and take a deeper look into your situation. You can get a hold of them here: https://support.google.com/googlenest/gethelp

Thank you.

[kelanfromgoogle · Accepted solution]

Hi all,

This conversation is getting a bit unruly. I ask that all please review the Community Guidelines as we do not tolerate bullying, harassment, or aggressive speech. If this continues, I'll have to lock the conversation. Thank you in advance for helping make the Google Nest Community a safe place for all to participate.

@Tallica2020 - I understand that you're frustrated, and it appears other community members have offered some suggestions. If your issue persists or if you believe something is wrong with your device, I encourage you to contact our support team so that they can collect additional details and take a deeper look into your situation. You can get a hold of them here: https://support.google.com/googlenest/gethelp

Thank you.

[Tallica2020]

Hey, bro, check it out. I'm not the one calling anybody names. Never once did I call anybody any name. Let's get that **bleep** straight, so how am I in the wrong for calling somebody out on the truth. It's like Tiger Woods giving Michael Jordan tips on his jump shot they just wouldn't happen but somehow or another the fabric of time and space cracked and let in all this know-it-all

Better yet, here are some examples of what seems to be going on here, with others jumping on my thread contributing absolutely nothing. Neither has Google. Everyone just sees a victim, and that victim shouldn't have even been here. Remember, I don't do name-calling like the fake news spreading to sensitive people. All I have said is 100% fact. Unlike the opposition and yet for doing what's right, I'm getting censored and silenced, typical of y'all to prove me right. 

 now can I please get some more valuable feedback from other community members who own nest products. Jose & jharold1 smh buyers remorse is what we're feeling among many other feelings that would be inappropriate to share here. 

So anyone can just jump in anywhere and give they're worthless useless tips and I should be thankful? This is what's wrong with this country today among many other things. I welcome the apocalypse to press reset on mankind.  

Btw Google the video footage that said it would be available later never came. Should I seek out zrock71 for tech support? Since he has only suggested anything more than Google. 😉😉😙

[blondeboujee20]

I strongly agree with with tallica2020 on this one. 

[blondeboujee20]

Nice, this was entertaining.

[shogo · Accepted solution]

Hard to not agree with the OP here. The video quality from nest devices is in many cases ridiculously bad (even as for 1080p), worse there is no built-in way to debug anything and figure out why is that and still - sadly - nest forums are full of individuals trying to attribute the weak tech/software to be somehow caused by an user error.