Google Nest Doorbell reset, history lost

[brianchunkang]

Is there any way to restore history when factory resetting a doorbell? Mine stopped working after a few months, and factory reset it per conversation with support. Now I have 2 doorbells in My Google home, one with the history, and this new install with no history. Any way to get the history to show on the new install so I can remove the old one?

[MplsCustomer]

@brianchunkang 

A factory reset on a camera or doorbell "erases all your personalized settings, deletes the entire video history, and restores the factory default settings" (https://support.google.com/googlenest/answer/9252162).

I'm not following what you mean by "get the history to show on the new install so I can remove the old one". But there is no way to transfer video history from one device to another.

[brianchunkang]

I still have the old install on the Google home app that has all the history showing. Is that the only way to keep the history? I'm signed up to Nest Aware, so seems like it should be able to do this somehow

[MplsCustomer · Accepted solution]

@brianchunkang 

Oh, I understand you now, I think. I thought you had 2 doorbells, but apparently you have only one, and when you re-installed it, you did so as a separate device and left the old instance out there in the Google Home app. I suppose that will work, until your Nest Aware history ages out. I don't have any experience accessing history on a doorbell that no longer really exists, and I don't know if Google Nest just allows it to exist in its dormant state. I guess you'll find out as time goes by.

But there is no way to transfer the history of your old instance of your doorbell to your new instance of your doorbell.

[brianchunkang]

Thanks for confirming. I had another old doorbell I left in the app for a while so it should work. 

Is there any way to do a feature request here? As long as the history isn't stored locally, not sure why they wouldn't be able to switch it between instances of the same device on the Google home app

[MplsCustomer]

@brianchunkang 

Google Nest's usual answer is to submit feature requests via "feedback":

https://support.google.com/googlenest/answer/7071494

[janthadeus]

Hi folks,
 

Checking in — did you get a chance to submit your feedback using the link shared by MplsCustomer? Let me know if you need anything else.

Thanks for your help here, MplsCustomer!

Best

JT

[brianchunkang]

Yes, I'm all set thank you.

[janthadeus]

Hey brianchunkang,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Cheers,

JT