Google Nest Doorbell

[JordanH272]

My Google Nest Aware subscription is still active but my doorbell has not been saving or recognizing activity in 5 days. 

I've ensured wifi is connected.  Live video works fine.  Why isn't it detecting motion and savings recordings???

[pags78]

omg, me too.  it only records when someone pushes the door bell button. today is May 12th, the last time it had been recording motion being sensed through the entire day was May 7th 

[JordanH272]

Yep, mine was May 7th too at 5:15am.  I haven't had anyone push the doorbell, so I'll test that out later this afternoon.

[Firemann172]

Mine too, it will not record since may 7, will only record if you hit the doorbell. I have factory reset with to no fix. It’s definitely a nest issue , either software or something . Probably trying to force us to buy new one

[LOrenT]

Same for me, since 10:50 this morning my camera no longer detects movements or people, only those who ring the doorbell.

[pags78]

This is very frustrating. Anyone have any idea what to do? I did not do a factory reset as I believe that isn't a cure and someone else in this chat experiencing the same issue as me / us did and it didn't solve the issue.  I read something about an internal battery needing recharging but I'm hard wired in so I don't believe that has anything to assist in the issue. I tried to search in reddit to see if there was a group  there having problems as well but came up empty.  Not sure what to do unless there is a # to call ? Did anyone else do anything more to look into this they can share? 

[tri4autism]

I opened a ticket with Google support and after an hour of nothing with level one and then senior support they pushed it to 'engineering'.  Per an update yesterday, they are looking into it and it is obviously impacting a group of us... wonder what the common thread is?  Doesn't appear to be all Nest Doorbell users?

[pags78]

did you open the ticket online or did you call? do you mind sending me the link (or number) to also get a ticket submitted ?  

[tri4autism]

I went here and filled out the info and then we I got to the contact options went with live chat...  they're nice but zero technical troubleshooting, so I'd just ask you be escalated to the engineering sooner as opposed to later.  

https://support.google.com/googlenest/gethelp?sjid=11780012324957056935-NAhttps://support.google.com...

[tri4autism]

Same, my non doorbell nest cameras are still working fine but nothing on the doorbell camera since 5/7/25... last Wednesday.  It does register one thing though, doorbell rings.  Otherwise motion, people, sounds... nothing.  

I have a ticket open with Google support and it is being handled by their engineering team and per an update yesterday, is impacting others.  

[pags78]

thank you, i'm having a live chat with a google support and they want me to charge the battery. i do not believe that is the issue, why would most or all of osu have the same issue happen to us on teh same day ? May 7th / 8th?  i do not thinkt he internal batter needs charging

[JordanH272]

I'll have to do the same and hope we get somewhere.  I'm hard wired too, so the battery thing makes no sense.  

[tri4autism]

Yes I find it improbable our batteries all died or suddenly need charging on the same day.  Mine is also the hard wired.   Why would it only partially work, no activities except doorbell rings and live video works?  I'm leaning towards this is a backend problem impacting some of us... there's probably more they just aren't noticing their doorbell camera suddenly isn't sending any events.

Found a post with a how to for a second gen battery powered... but we're all wired too?

https://www.reddit.com/r/Nest/comments/1jie52k/replacing_internal_battery_on_your_google_nest/?share...

[LOrenT]

Yes, I'm using a wired connection. Their battery story doesn’t hold up; if that were the issue, the doorbell wouldn’t work at all. In my opinion, it's a problem with the transfer to the cloud. I have also opened a support ticket.

[JordanH272]

I opened my ticket yesterday and the individual mentioned I was the 3rd case they had received recently.  Also waiting on the engineering team now.

[tri4autism]

Here is my reply from them I got 2 days ago... so I should be hearing something again soon since they said 24 to 48 hours... not holding my breath.   It is rather curious that it happened for us on the same day at roughly the same time... my last event was around 6:18am on 5/7/25.   Only doorbell rings since then... weird.   My other Nest cameras are fine... sending me events, just not the wired Nest Doorbell.  

Thanks for reaching out to the Google Nest Customer Care Team.

 Thank you for reaching out to us regarding the issues you're experiencing with your Nest Doorbell. I understand that you're facing difficulties with the device not receiving notifications, and I truly apologize for the inconvenience this has caused. I also understand that you've already attempted all available troubleshooting steps without success.

Upon reviewing your case, I’ve found that this issue is currently affecting multiple users, and I’ve escalated your case to our engineering team for further investigation. They are now aware that you are also impacted, and they are actively working to resolve the matter.

I will be sure to update you within the next 24 to 48 hours once I receive more information from the team.

In the meantime, if you have any additional questions or need further clarification regarding the process, please feel free to reply to this email. I’m here to assist you.

Thank you for your continued patience and understanding as we work to resolve this issue. We appreciate your trust in us and will keep you informed of any developments.

[JordanH272]

I received a response today offering a replacement device.  I can do an Advanced Exchange or a Standard Exchange.

Advanced means they put a hold on my GPay account until I receive the replacement and mail the defective one back.  Standard is I mail the defective one (no hold) and they ship a new one upon receipt.

Everyone else get this same option?

[pags78]

No , I did not. I still have to chaege it for 30 min..I might just tell them thr charge didn't work and push for a replacement? .just curious  where does everyone live?.im in Ontario canada , 

[JordanH272]

Oh hey... Go Panthers!

Just in case ur a Leafs fan 😆

[pags78]

My dad is.  Habs and wings for me.  Go cats Go.  

[tri4autism]

I got the same message above essentially this morning when I asked about status.

Wonder what they’re offering you… 1st or 2nd gen?  

[JordanH272]

When troubleshooting they told me I actually have the Nest Hello doorbell.  The message doesn't say what model they will be replacing it with.

I think I'm going to choose the Advanced Replacement to get a new one faster.

I'm located in Illinois, USA.

[LOrenT]

For me, they’re asking for a lot of information — the generation of my doorbell (2nd generation), my Wi-Fi router, etc. They’re suggesting I reset my doorbell to factory settings. Yesterday, I tweaked 2 or 3 settings, including night vision, and during the flickering, I got two motion detections, then nothing after that. I'm in Belgium. And for me the problem happened 1 week after you, on the 13th.

[JordanH272]

I went through some troubleshooting but didnt have to do anything with my wifi.  Mine shows connected and live video works, so can't be that.

Hope you can get it figured out.

[Firemann172]

My door rings recording just popped up from the beginning of the week but nothing else 

[pags78]

Hi everyone,  at 325am eastern time zone its appears my doorbell is working normally again. I did not do anything. I did not although I was asked to, I did not do a 30 min charge.  This is crazy.  Am I the only one ? 

[tri4autism]

No you're not the only one... 3:57am for me.  75 events so far!  Must have been something system side they finally figured out.  No update from my ticket but good to see it working again!

[JordanH272]

Yeah, so I got another email that the email regarding replacement was sent in error.

As of 3:30AM cst this morning I've had events again.  14 so far.  Looks like they figured it out.

6 to 1 AGAIN!  😂 loved it!!

[pags78]

That's awesome they figured it out and said , oh don't send that free doorbell lol.  4 teams left , want to see the Oilers take it ! 

[LOrenT]

Same for me, everything has been working again since 1 p.m.