cancel
Showing results for 
Search instead for 
Did you mean: 

Google Nest Hello doorbell is peeling

dantaro3
Community Member

My Nest Hello doorbell, the outside is peeling, I actually purchased 2 doorbells (2 different homes), and my first had this issue.  I was sent a refurbished unit.  Now my 2nd unit is peeling also.  Can google help me with this?   I think this is surely a manufacturing defect since both homes have a covered porch, no exposure to rain or sun.  I have a subscription for my doorbell and other cameras, so I'd like to stay on with the same if I can get a fix?

2 Recommended AnswerS

JillG
Diamond Product Expert
Diamond Product Expert

Hi @dantaro3 

I have seen many other posts and pics from other community members here. Seems the only way Nest is replacing them is if they are still under warranty. MANY others have this issue and you are definitely not alone.

For context--I have had a Nest Hello since they were first sold and mine never did this. MANY others have though.

I'd contact Nest via Contact Us - Google Nest Help  and see what they can do. 

 

 

 

View Recommended Answer in original post

aatienza
Community Specialist
Community Specialist

Hey dantaro3,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, JT.

 

Thanks,

Archie

View Recommended Answer in original post

13 REPLIES 13

dantaro3
Community Member

Here’s a photo for context… I saw a post that claimed this was a rare occurrence.  Did I just buy a lemon because I purchased the 1st week the Nest Hello was released?  

9A8EE338-2A7F-4B86-BE1A-D3A2B0FBC697.jpeg

JillG
Diamond Product Expert
Diamond Product Expert

Hi @dantaro3 

I have seen many other posts and pics from other community members here. Seems the only way Nest is replacing them is if they are still under warranty. MANY others have this issue and you are definitely not alone.

For context--I have had a Nest Hello since they were first sold and mine never did this. MANY others have though.

I'd contact Nest via Contact Us - Google Nest Help  and see what they can do. 

 

 

 

janthadeus
Community Specialist
Community Specialist

Hey everyone!

 

Thanks for your help here, JillG and Brad.

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

Best,

JT

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. I appreciate your help, @JillG!

 

Best Regards,

Brad

dantaro3
Community Member

Thanks Brad, I emailed support, no reply for 4 weeks.  I can assume there isn’t a fix for this(replacement face cover or even a refurbished unit).  There’s no way I would buy a new one and get stuck with same problem after 2-3 years.  

janthadeus
Community Specialist
Community Specialist

Hi dantaro3,

 

I know how you feel about this. No worries, we'll check this out — could you please fill out this form so we could further investigate?

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey dantaro3,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, JT.

 

Thanks,

Archie

Thank you @janthadeus 

aatienza
Community Specialist
Community Specialist

Hey dantaro3,

 

Anytime! Let us know if you have any other questions, we're here to help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey dantaro3,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi dantaro3,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Best regards,

JT

Thank you for your feedback.  I guess what everyone is saying is that this issue is known and Google corporate won’t help with a repair unless it’s within the 1year warranty period.  I already reached out to support and mailed all the details, been 4 weeks with no reply, only the acknowledgment email.  It’s disappointing to hear, since this group and community members were able to help with my 1st doorbell with the peeling from this forum, but now the message is to stay clear.  Thanks for everyone’s feedback.  No real resolution on the matter.  Guess we all can imagine which doorbell I’ll be moving towards next, such a shame after paying the next aware subscription and all.