Google Nest doorbell 2nd gen cannot factory reset

[yuenkeen]

I have had Google Nest doorbell 2nd Gen for three weeks or so. It's been working fine. Today the it's blinking yellow. I took it off the wall and tried restarting it but to no avail. Then, I tried factory reset, yet again no luck. Can you help?

[David_K]

If the status light is slowly blinking yellow, the doorbell isn't getting enough power. Have you checked your transformer? You may need to upgrade your transformer to one that is rated for 16-24 V AC, 10-40 VA to provide enough power to your doorbell.

[MplsCustomer]

@yuenkeen 

Quite a few customers in this forum have reported they upgraded to a 16V 30VA transformer to get either their older Google Nest Hello Doorbell or their newer 2nd Gen Google Nest Doorbell to work correctly. We did so a couple of years ago for our Nest Hello doorbells.

Perhaps factors such as the length of wiring in some of our homes means we require more than what Google Nest says is the minimum power.

[EmersonB]

Hello everyone,

@yuenkeen, thanks for reaching out here in the Community. How's it going with your Nest Doorbell? Were you able to read the information and check the link they've shared? In case you have an update, you know where to find us.

I appreciate the help, davidking and MplsCustomer.

Regards,

Emerson

[yuenkeen]

Hi Emerson,

I was able to upgrade the transformer (apparently my older transformer is rated lower but multimeter showed 16V during first installation). The greenlight is back.

However, after factory reset and re-installation, my electronic chime stops working consistently. It only rings once every few attempts. I read somewhere the chime puck could be faulty. Could you provide guidance how to get a replacement puck?

Thanks.

--YK

[EmersonB]

Hi yuenkeen,

I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

[yuenkeen]

Thanks Emerson. The chime worked after a few tries. It has been fine since. With that, I am going to close this thread. Cheers.

[EmersonB]

Hey yuenkeen,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson