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Google Nest doorbell app showing a future event time

darp76
Community Member

I have the correct timezone setting, but an event on the doorbell app shows a future time for a 'Today' event. Example at 11:24 AM in the live window, there is an event showing 11:39 AM.  Whats up?

1 REPLY 1

AndersC
Community Specialist
Community Specialist

Hi @darp76,

 

Thank you for posting in the community. I understand the time between the live feed and the events of your Nest Doorbell are different, and I also understand this sounds confusing. I'm here to help.

Based on what you mentioned, I think the issue may be related to the app. Please provide the following information to understand more about your concern:

  1. What model of the Nest Doorbell do you have? I noticed in your post you selected the Nest Doorbell (wired Gen 2) and the Nest app, but the Nest Doorbell (wired Gen 2) should be in the Google Home app.
  2. What operating system does your mobile device use (Android or iOS)?
  3. What is the make and model of your mobile device?
  4. What is the mobile app version?
  5. What is your service provider?
  6. When did you first encounter the issue? Does this happen often?

Let me know if you have any more questions. I'll be waiting for your response.

 

Regards,

Anders