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Google doorbell (battery) -> Cannot connect to cloud

haimrait
Community Member

Hey folks,
After i scan the QR code google home app asks me "Do you have any of these devices already set up in this home?"
And shows me a list of Nest items that i dont have i press no. the next step google home app asks me to create a new network, i am clicking yes and got some strange error on the screen "problem connecting to cloud"
can some one help me its a new device that i bought couple days ago 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

haimrait
Community Member

Yea it still does not work
I am using iphone 11 pro ios 15.5

aatienza
Community Specialist
Community Specialist

Hey haimrait,

 

Thanks for the information. Is this your first time setting up your Nest Hello? Have you tried using a different phone to isolate this? Also, what troubleshooting steps have you tried so far?

 

Thanks,

Archie

Yes maybe it is because my home is setup in Israel?

aatienza
Community Specialist
Community Specialist

Hey haimrait,

 

Since Nest Doorbell (battery) isn't officially released in Israel, some features may or may not work. Our team is working hard to bring our products to more regions and we appreciate your feedback.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey haimrait,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie