Cameras and Doorbells

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

Familiar face detection manager, how to move faces.

If you want to manage the faces that will be reconized by google, you don't have the option to select some faces and move them to the right face. I noticed sometimes that the face detection not always go well and that you have other faces added to th...

Battery vs Wired

We installed two outdoor cameras with floodlights at least two months ago. They are wired but we now have a message saying their batteries are dead. Why do they need batteries if they are wired in? Or are our settings wonky somewhere?

Where is my refund?!?

I ordered a Nest Floodlight from the Google Store. It didn't work properly and when I was on the phone with a CSR we discovered the serial number on the receipt didn't match the one on the cam. I have no idea how this happened.A CSR who was handling ...

Tech support - HELP

I want to talk to an actual person. There is NO PHONE NUMBER available for technical support. If I knew that, I would have NEVER purchased NEST. The fact that it's only a message board is completely unacceptable for a big product like nest that is li...

Nest hello doorbell with Alexa echo 5

I have a new nest Hello and everything works fine, I can see video, I get messages and I have a blue ring around the button. My issue is like many others my mechanical chime doesn’t work. I have 11.2v from the transformer, I read that it should work ...

Extremely disappointing, no motion alerts on Assistant speaker

Extremely disappointed, no motion alerts available on Assistant makes this product basically useless. We have a couple of Ring doorbells and find motion alerts when people approach the house extremely valuable. The fact the Nest Doorbell lacks the ab...

USB power for Nest Doorbell (battery)?

I have a new Nest Doorbell (battery) in a high activity area so the battery doesn't last more than a few days. To charge it I need to remove it from the mounting plate for several hours which is not ideal. Where I have it, it would be possible for me...

All cameras offline

In the middle of the night Thursday morning all cameras went offline (2 battery doorbells and 1 outdoor plugged in camera). They've all worked fine for 7 months. Everything else still connected (including Google nest minis, home speaker, Chromecast e...

Cameras

Do rhe cameras have to be nest. I have outdoor cameras but not nest.

Can't change WiFi on Nest Doorbell Camera

I tried the steps to update the WiFi, because I had to factory reset my Nest Router hub. WiFi is working for everything else. I have gotten just about everything else connected to my Google Home, but when I do the steps for the Nest WiFi update, it d...

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Need help with setup? Troubleshoot common Nest camera or doorbell problems

Familiar face detection manager, how to move faces.

Battery vs Wired

Where is my refund?!?

Tech support - HELP

Nest hello doorbell with Alexa echo 5

Extremely disappointing, no motion alerts on Assistant speaker

USB power for Nest Doorbell (battery)?

All cameras offline

Cameras

Can't change WiFi on Nest Doorbell Camera

Help migrating 1st Gen Nest Aware to wired doorbel...

Add new nest camera and doorbell to the Next App

Nest camera battery going offline for no reason

No alert when someone rings the nest door bell, no...

Can't remove Nest wired doorbell 2nd generation fr...

Cameras keeps going offline randomly

Nest Doorbell Wired - blue light activates but gre...

Doorbell not adding faces

Nest Doorbell battery chime

Changing connection to new phone and wifi to Nestc...