05-19-2022 06:30 AM
Hi there, so my subscription hasn’t ended yet and I noticed all my video history disappeared. I was wondering if I can still get them back? Thank you
06-01-2022 09:34 AM
I am sorry to hear that you lost your footage! If you were previously on a trial that ended, that would be why. Most likely you had some sort of lapse in payment and it dropped. This happens. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.
Please let me know if you need further assistance.
06-08-2022 08:49 AM
Did you have any more questions or need any additional help?
06-11-2022 06:45 PM
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.