Google nest cam indoor wired 2nd gen

[YvetteM]

I recently update my WiFi. I am unable to connect the nest cam through the Google home app. It is not finding the nest cam. I deleted the home profile and the home app altogether and nothing. Please help!

[MplsCustomer]

@YvetteM 

Google Nest does not make it easy to update Wi-Fi settings; hence their first recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem.

If you are unable to do that, then you have to factory reset each of your cameras and doorbells:

https://support.google.com/googlenest/answer/9252162

[YvetteM]

There is no factory reset. I unplugged it and when I plug it back in the light is green. Guess I’ll leave it unplugged for longer. Not sure what else to do?

[MplsCustomer · Accepted solution]

@YvetteM 

If you have the 2nd gen indoor camera that is installed in the Google Home app, as indicated in your post, it DOES have a reset pin.  From the reset instructions:

"Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck."

You have to press the reset pin for at least 12 seconds; see the instructions.

[YvetteM]

Thank you! It took 3-4 tries but I was finally able to rest it! Thanks for taking the time to help me out