Google nest camera connects can be added but will not display video anymore

[Daugg]

Google Nest camera connects can be added but will not display video anymore. Purchased a set of three cameras from Costco three weeks ago. I have attempted the suggested troubleshooting successfully. Only one camera is not working. Where can I get the camera serviced or replaced under warranty?

[MplsCustomer]

@Daugg 

Can you view your camera's livestream on the" preview"/beta home.google.com website?

[Daugg]

No, camera shows a dark screen and the screen text says live video on available. The camera may be unreachable are saving battery. Before attempting Live video screenshot 100% battery

[MplsCustomer]

@Daugg 

You could try to see if you can turn your camera off and back on--either from the Google Home app or on the home.google.com website--to see if that solves the problem.

If it does not, you could try contacting Support:

https://support.google.com/googlenest/gethelp

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you were able to try the troubleshooting steps above. Please let us know if that helps.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[LovelyM]

Hello Daugg, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan