Has anyone received assistance on the peeling issue?

[JohnF]

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Original poster:  JQ 9574 

I was told that I had no options and had to buy a new one because I was out of warranty. The customer service/warranty for such an EXPENSIVE DOORBELL is terrible. This being a known issue, should be resolved without having to jump through hoops -  just to be denied. 

When designing my smart home, I decided to go the Google route because I am a big fan. But, this makes me want to rethink/redesign and go the Alexa route just because of Amazons return policy and customer service.

Really disappointed.

The doorbell is in non-direct sun and has a protective cover.

[JohnF]

Hello JQ 9574.

I am terribly sorry to hear that your Nest Hello Doorbell has been cracking and peeling! I can imagine this has been a very frustrating experience for you. However, I would love to look into this further for you!

 

I will be reaching out to your email on file to collect some information. Please look out for my email and respond with the requested information as soon as you can. Thank you for your patience!

Case Number: 3-5171000031319

 

-from Brad C. (Community Specialist)