Have I got the wrong version?

[Lythamlatic]

Our new house doesn't have a doorbell, so I bought Nest Hello - and because I didn't want to have to recharge the unit periodically, I got the wired option.

But when I came to install it, it seems it requires an existing doorbell (that wasn't clear from what I'd read about it). We don't want a normal doorbell as well, as it disturbs the dogs - we just want the app-based features.

I can't see a way to install it without an existing doorbell. I got it working on my desk whilst it was charging via USB, but when not connected to a power supply, it doesn't seem to function.

Have I bought the wrong option? Or is it possible to wire a power supply to it without an existing doorbell?

[theman1]

You can use a mains plug adapter, if you don't have an existing doorbell.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.