No notifications on iPhone or iPad

[sigep418]

Hi all! Ever since I updated my iPhone and iPad to 14.8.1, I haven’t been getting any push notifications on either device. I have a nest iq cam as well as a wired nest doorbell. I have restarted both mobile devices and still nothing. This isn’t the first time this has happened after an iOS update. All of my settings are correct within the nest app and iOS. Anyone else have this issue? How can it be fixed? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[sigep418]

Hello! The issue with push notifications comes and goes. My camera is mounted under the soffit of my garage. I’ll get a movement notification for someone walking on the street (about ############ feet from the camera) but then I won’t get one for a two ton car pulling in my driveway. Sometimes it seems like the camera doesn’t even detect it. Any help is appreciated. Thanks. 

[Brad]

@sigep418

I would suggest that you check your settings, adjust the sensitivity to vehicles, and reduce it in other areas and look for the best settings that work for you.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.