Having an issue in my history

[Khalid_1975]

I keep having an issue in my history with my nest battery camera where it shows activity but the video just says "this video isn't available yet.  Check back later" - needless to say later never happens!  

Has anyone got a solution / answer for this?

[EdmondB]

Hey Khalid_1975,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: what is the LED light on the Nest Cam battery? Is this happening to other Nest cameras in your Home? Have you tried doing a factory reset? Check out this link on how to do a factory reset on the Nest Protect.

I look forward to your response.

Thanks,

Edmond

[Khalid_1975]

I have connected the charger to the camera continuously. That happened with all my cameras ( 4 cameras) ,already I did factory reset .Still the same issue also  the live video does not work.

[EdmondB]

Hi there,

We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks, 
Edmond

[EdmondB]

Hello there,

We haven't received your form — were you able to fill it out?

Regards,
Edmond

[EmersonB]

Hey everybody

@Khalid_1975, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 
I appreciate your response, Edmond.
 
Best,
Emerson

[EmersonB]

Hello Khalid_1975,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
  
Thanks,
Emerson