Hello, I just purchased two additional cameras. These cameras cannot be viewed in the nest app, on

[HuskyDriver]

Hello,

I just purchased two additional cameras.  These cameras cannot be viewed in the nest app, online, and I cannot view the history of the cameras. I cannot edit the subscription for these cameras. When does Google plan to address these issues. I understand that I must use the Google Home App, but this app does not allow me the functionality of the  Nest App. I'm looking for answers to the timeline and/or a solution from the Google Team to resolve this issue with an Updated Google Home App or a way to incorporate the new cameras in to the Nest App, the latter is the preferred solution.

Thanks,

Terry

[Gio235]

Google is working on merging the Nest app with the Google Home app. There's currently no specific date as to when the app merge is supposed to happen. As for the Nest Aware subscription you can try going to store.google.com, click your Google Profile on the top right, and you should see "Subscriptions." From there you can edit your Nest Aware subscription.

[HuskyDriver]

And what is the timeline for this to be completed? It seems like anyone that works for Google does not want to comment on this thread and give a real answer as to what is going on.

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.