05-23-2022 03:41 PM
My Best doorbell has been working fine since I installed it months ago. Out of nowhere it went offline and wouldn't reconnect. We tried restarting, factory resetting, and using 3 different phones to set it up. Every time I get to the part where it connects to my phone, I get error code NC023. It is getting power because the light works and the chime rings on our doorbell, but it won't connect to the Nest app. I've been trying for days, but nothing works. I tried calling Google and they couldn't/wouldn't help me. I'm very upset that I spent so much money (not to mention a yearly Nest Aware account) for a chime.
05-23-2022 07:31 PM - edited 05-23-2022 07:32 PM
Hi Sarah, since this is a user forum site I don't know how much help you will get with this particular problem. Since it is so new it should still be in warranty. I suggest you open an official support ticket with Google. Here is the link:
PS: If they help you get it going please return here and let everyone know what the solution was.
05-24-2022 05:47 AM
I already called and spoke with support. It is not under warranty anymore. I was hoping someone would be able to help me with some tricks and solutions that worked for them since Google couldn't help me when I called.
05-30-2022 08:52 AM
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.
Thanks for your assistance, @EmptyNester!
05-30-2022 08:56 AM
No one has helped me.
05-30-2022 09:03 AM
You can try to switch the connection when setting it up again to a different wifi channel if possible, just to see if that changes. But it sounds like you probably can't even get to that point before it stops working and gets the error. What are the steps you took to Factory Reset the camera?
05-30-2022 09:22 AM
You are correct. I am unable to even get to the point where I connect to the Internet. I factory reset it as instructed: by holding down the reset button in the back with a paper clip while pressing the ringer until it made the reset sound and the light came back on. I honestly can not tell you how many times I tried it. It must have been a dozen times at least.
05-30-2022 09:32 AM
It sounds like you may have a faulty device just based off of this information alone, so as I cannot assist you with a replacement I would suggest you reach out to Support for further assistance. I hope that they are able to assist you further. I apologize for the inconvenience!
05-30-2022 09:52 AM
I have already reached out. They said they would not replace the device.
05-30-2022 09:59 AM
I am terribly sorry to hear that your device was unable to be replaced! I am afraid there really is nothing more that I can offer you in these forums as a solution if the device cannot be replaced.