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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1585 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17699 Views
  • 0 replies
  • 7 kudos

Nest Doorbell Battery Repeatedly Goes Offline

Just received it today and I am in the process of setting it up/testing it before I mount it outside but it repeatedly drops "Offline" I have factory reset it twice as I don't see any way to simply restart it. It is charged to 100% and right now it i...

denzoid by • Community Member
  • 2019 Views
  • 9 replies
  • 0 kudos

Doorbell Live Video Unavailable

I have factory reset 3 times, restarted router, moved doorbell right next to router, removed and redownloaded google home app twice, charged battery to 100%… = live video unavailable go back to Arlo?

crssrhn by • Community Member
  • 3032 Views
  • 20 replies
  • 1 kudos

Original nest app SO much better than Google home

Why can’t google make the google home app work as well or same as the original nest app? I haven’t added the newer cameras only have original nest cameras (which I love) because they only work in the google home app. PLEASE make them compatible with ...

DeeJe by • Community Member
  • 798 Views
  • 1 replies
  • 5 kudos

My doorbell won’t connect and has a steady green light.

It disconnected after changing my wifi and cannot get it to reconnect. I have tried resetting it. I’ve held the reset button for over 12 seconds to factory reset which doesn’t work either. I completely took it off and reinstalled and the light automa...

Mikayla by • Community Member
  • 3306 Views
  • 7 replies
  • 1 kudos

Nest cameras not recording events

My nest camera floodlights are not recording events. I’ve already done all the basic troubleshooting steps and do not have activity zones and have all notifications on and do not see any history of events. (I know events are occurring within the fiel...

Jan9 by • Community Member
  • 1467 Views
  • 4 replies
  • 0 kudos

Nest Battery cameras plugged in / power outage?

If we hardwire (i.e. keep them plugged in) our indoor battery powered cameras, will they automatically switch to battery power if there is a power outage, and then back to electricity when the power returns?

Fiddledd by • Community Member
  • 857 Views
  • 4 replies
  • 0 kudos

Camera installed horizontally

I want to attach the camera to the side of a window frame but the camera doesn’t turn enough to have a vertical video. Is there a way to do this?

Mrt4446 by • Community Member
  • 818 Views
  • 3 replies
  • 0 kudos

Playback & Live only coming out of earpiece

I have an issue when playing back recorded clips or watching live on the Google Home app. The audio is super quiet and only plays out of my earpiece speaker, and not my bottom firing speaker. If I'm using headphones it's load or if I download the vid...

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