History suddenly disappeared

[flep]

Hi,
The history on my Google Nest Cam suddenly disappeared. Woke up with a notification saying it had detected movement yesterday but all days in the history show "No events recorded".
I was using the free version (3h of history saved) and know I had some history videos on the previous days but registered to the nest aware in case it was this. History is still gone...

Any idea on the issue?

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may have been on a Nest Aware trial, or maybe your payment information may have lapsed. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey flep,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks for the help here, Brad,

Best,

JT