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History suddenly disappeared

flep
Community Member

Hi,
The history on my Google Nest Cam suddenly disappeared. Woke up with a notification saying it had detected movement yesterday but all days in the history show "No events recorded".
I was using the free version (3h of history saved) and know I had some history videos on the previous days but registered to the nest aware in case it was this. History is still gone...

Any idea on the issue?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may have been on a Nest Aware trial, or maybe your payment information may have lapsed. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hey flep,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks for the help here, Brad,

 

Best,

JT