Home app says We're having trouble loading data for your home. Wont connect camera

[Benols0301]

 

[Benols0301]

Help ? 

[MplsCustomer]

@Benols0301 

You could contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[TorS]

Did you manage to fix the problem? I am encountering the same, any help would be gratefully received! 

[Benols0301]

Yes I believe I had to make sure I held the reset button the whole time it shut down and turned back on 

[Jdawgg7299]

Hey how did you fix this 

[brandontksmith]

I am having the same problem. Is Google having issues?

[GoBills716]

I am as well … I get this error immediately after trying to connect a Nest Cam to google home ios app.  I tried unplugging the nest cam, doing the factory reset, nothing works

[GoBills716]

this did eventually work for me later yesterday.  Only thing I changed was moving into a different room.  Not sure why that would affect BlueTooth.  But maybe something was fixed on google’s end.

[Lance_L · Accepted solution]

Hello everyone.

I’m sorry to hear that you’re having issues with this. I appreciate you all flagging this in the Community.

Can you submit a feedback report from the app so we can let the right people know?

Feel free to reach out if you have any other questions.

Thanks for the help, MplsCustomer.

Best,

Lance

[Benols0301]

I sent the feedback report the day I was having the issue 

[AH21]

I am also having this issue!

[Cableguy24]

I’m having issues getting anything to work and it was all working fine until today. Frustrating 

[Jlopez1]

Same issue with a Google nest thermostat that was working fine yesterday 

[mmmmmm]

Having this same problem. Really frustrating google…….

[Stebo613]

Same issue. Same message anyone with a solution? It doesn’t ask for my WiFi which is think is the issue and there’s no place to enter or add a network..

[Bennprecious]

This looks like a wider issue - following as I’m having the same issue trying to setup brand new on Google Mesh Wifi

[RAHH]

Any one have an answer ??

[RAHH]

Anyone have a solution??

[GoBills716]

Not sure if you saw above.  I tried in a different location (different room) and it did work.  That doesn’t make any sense to me, but maybe there was some sort of RF interference or something.  Worth a try

[Lance_L]

Hey everyone,

@RAHH, thanks for reporting to the Community. We're currently investigating this issue. Have you seen GoBills716 and Benols0301’s responses above? If yes, how was it?

You can check out this guide to help you troubleshoot connecting to the app during setup. If the issue persists, please send a feedback report using the link I shared above.

I appreciate you sharing your resolution, GoBills716 and Benols0301.

Keep me posted.

Regards,

Lance

[RAHH]

I gave it a go, it still didn’t work 

[Lance_L]

Hi folks,

@RAHH, thanks for giving the steps a try. Have you already sent a feedback report? If yes, we appreciate your patience while we investigate this issue.

Best regards,

Lance

[RAHH]

Yes I have

[Lance_L]

Hello everyone

@RAHH, I’m glad to hear that. I’ll update this thread once we have more information to share from the team.

Cheers,

Lance

[Benols0301]

I sent a feed back report but never heard back I knew you had to hold the button down on the camera to reset it for a long time but in my case I had to hold the button down way after it turned back on (continuancly) and also I believe it’s very important to make sure the camera is moved from any other account

[LQBrown]

I am having the same problem.  Migrating from a Nest account,  

[Lance_L]

Hi everyone,

I’m sorry for the delayed response here. Please try to download and update the Google Home app, and let me know if the issue persists. Thanks for your patience.

Best regards,

Lance

[AviatorX]

I just received a camera from Amazon today and downloaded the Google Home app for the first time.  I’m having this issue and it doesn’t matter what room I’m in.  I can’t set up the camera.  

[EmersonB]

Hello AviatorX,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what is the light status of it? Which Nest Camera do you have? Let us know your update here.

Regards,

Emerson

[Px1]

Same issue following a migration from Nest so that we could add a newly purchased Gen 2 wired Nest Cam, light is white when I plug it in, then turns blue, immediately get the "we're having trouble loading data from your home"

[Px1]

There was no solution - I returned the camera to the store.  Super disappointed with Google.

[EmersonB]

Hello Px1,

This is not the experience we want you to have and we're sad to see you go. We hope we can make it up to you in the future. In case you need assistance, you know where to find us.

Regards,

Emerson

[Cordi203]

Anyone having issues after Nest Migration, you're wasting your breath here. I've got years have been back and forth with Nest or Google support with no answers. My home structures can't be deleted, I can't add devices, my cameras don't work. Only workaround I can find is using a different email entirely with your home account and devices. If you're thinking of purchasing the whole suite of Google products, don't. I have and I now regret it. Their support for customers and products stink. They'll just "feedback" and "ticket" you to death.

[EmersonB]

Hi Cordi203,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, what error message are you getting when deleting your home and adding your Nest device? Have you tried deleting your home using a different device? Looking forward to your response.

Best,

Emerson