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Housekeeper foils Home Away feature

steve711
Community Member

Four wired Nest cameras in the house.

I leave the house. Cameras automatically come on. That works properly.

Problem: House cleaner arrives and recognized by cameras. I get a million notifications as she goes from room to room.

Question: Can I have cameras automatically turn off OR stop sending notifications when they recognize house cleaner?

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi steve711,

Sorry, no this is not something that is currently possible. You would need to add that person to your Google Home account.

Please leave feedback for the Google Nest team requesting that they consider adding this feature in the future.


Feedback:
https://support.google.com/googlenest/answer/7071494

Regards,
Cathal

steve711
Community Member

The doorbell camera uses the feature to recognize familiar faces. It works fine.

I want to stop it from sending a notification to the phone when it sees and recognizes me.

Possible?

@steve711 

Lots of customers have asked for the ability to NOT get notifications when a camera recognizes a familiar face, but all Google Nest does is to add the name of the familiar face to the notification.

EmersonB
Community Specialist
Community Specialist

Hi steve711,

 

Thanks for posting here in the Community. We appreciate your interest however, we don't have any news to share about applying this feature to the Nest app or Google Home app. We're always looking for ways to improve and we'll take it as feedback.  I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

   

Regards,

Emerson

steve711
Community Member

Thanks for the prompt response. You can close this thread.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

steve711, as you’ve requested. I'm going to lock this thread and mark it as complete. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks for the help here, Cathal_S and MplsCustomer!

 

Best,

JT