How do I get a refund or warranty claim or customer support?

[xxxx]

The Indoor Nest Cam v2 doesn't record audio despite enabling settings for doing just that. I'm sick of wasting my time troubleshooting, and Google support has been less than helpful. At this point, I just want my money back so I can buy a proper camera from someone else. However, Google's help page links back to itself in a loop. It gives me no opportunity to send a message to a human. How do I contact a human via text so I can get my money back?

[JillG]

Ugh, sounds beyond frustrating. We are volunteers here so not much we can do. Where are you located? I may be able to find a chat or call option.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @JillG for the assistance!

Best regard,
Brad

[aatienza]

Hey folks,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve