How do I make a warranty claim

[Leon2212]

My Hello went offline 2 days ago and although powered on isn’t working at all 

I’ve tried updating the wifi details in the app, restarting my router (though everything else in the house including other nest products are working) and finally removing and trying to re-add the device after a factory reset. Every time I get to the wifi part it fails. It looks to me like the wifi hardware may have failed 

I’ve tried searching online for warranty claim uk and end up going round in circles on the help pages…..

[Cathal_S]

Hi Leon2212,

Please see the Google Nest help center link below for more information about repairs, replacements and warranties.

https://support.google.com/store/answer/6160400 

Regards,

Cathal

[Leon2212]

I’ve been to that page and just go round in circles. Surely there is a form or something I can complete? 

[Cathal_S]

At the bottom of that page is a 'Contact Us' link.

Edit: https://support.google.com/store/gethelp 

Regards,

Cathal

[SteveT1]

Hi folks,

Thanks for helping out @Cathal_S. Just checking in to see if you need assistance with this. 

Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,
Steve

[SteveT1]

Hey everyone.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve