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How do I remotely restart a camera?

Raydoc
Community Member

I have an original Nest outdoor camera at my parents house, far from me. It has disconnected. They tell me it has power and a pulsing blue light. The wifi is up at their house. Can I reset this and reconnect remotely? I have a photo of the QR code and numbers on the bottom of the camera. They are 7 hours away.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Raydoc 

When we have a power outage, one or two of our Google Nest Outdoor Cameras go offline, and we have to unplug them for a minute and then plug them back in to get them to come back online. Other customers in this forum have reported the same thing.

If this doesn't work, I don't know whether you can go to the "home" for your parents' house in your Google Nest app and reinstall the camera, using the 6-character Setup Code, since you'll be on a different Wi-Fi network when you do so.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Raydoc, were you able to try restarting your camera by unplugging them for a minute? About setting it up, your phone needs to be nearby the camera and connected to the same Wi-Fi network.

 

Check out this link for additional help.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

aatienza
Community Specialist
Community Specialist

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie