How do I return my nest iq outdoor as it won't turn on?

[JohnF]

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Original poster: Martin Tomlinson 

We removed the camera to paint the house, buy hen reconnecting it wouldn't power on at all. Ive noe spent £55 on a new power cable but it still won't turn on. Its only 8 months old

[JohnF]

Hi again, Martin.

Thank you for the clarification! It seems that somehow your camera must have been damaged or has simply died. I would love to look into this further for you! 

I will be reaching out to your email on file to collect some information. Please look out for that email and respond with the requested information as soon as you can. Thank you for your patience!

Here is your Case Number: 3-2575000031555

-from Brad C. (Community Specialist)

[Martintomlinson]

Well Google claim to have opened a case, but not kuch else has happened. Im still without my camera and no sign of when a replacement will be sorted. Is Google giving up on nest cams and I'm better moving elsewhere?