04-22-2023 08:52 AM
I have installed a nest Wifi and mesh and need to reset the Wifi and password on nest camera, outdoor camera and Yale entry door lock and nest doorbell, how do I do this?
04-22-2023 09:09 AM
04-25-2023 04:04 PM - edited 04-25-2023 04:14 PM
Hi folks,
Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.
I appreciate your help, MplsCustomer.
Thanks,
JT
04-29-2023 07:56 AM
Hello everyone,
@CarlosFVargas, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
I appreciate the help, MplsCustomer and JT.
Regards,
Emerson
04-29-2023 08:17 AM
Hey there, this was not an easy task. Our first generation nest doorbell did not hook up to the nest aware, so we purchased the second generation nest doorbell that connected fine to the nest aware, but then the doorbell mechanism in the house was giving off a burning, plastic smell, so I pulled it out. I reconnected my first generation doorbell. It still does not connect to the nest aware, so we are going to try the nest doorbell battery instead of hardwired option. Would love to know your suggestions and recommendations. Thank you.
04-29-2023 12:30 PM
A Nest Aware subscription applies to all cameras and doorbells in the same Google Nest "home/structure" on the same Google Account on the same Wi-Fi network, unless it's a 1st Gen Nest Aware subscription, which applies to specific cameras and doorbells. Se the Help topic below for details:
04-29-2023 07:07 PM
Hi CarlosFVargas,
Checking back in — I hope MplsCustomer’s reply answers your question. Also, do you still experience the plastic smell off of your indoor chime?
Thanks for chiming in, Emerson.
I appreciate your continued assistance, MplsCustomer!
Thanks,
JT
05-02-2023 07:34 PM
Hey there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
JT
05-03-2023 07:50 PM
Hi there,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
JT
05-04-2023 06:11 AM
Hi JT, thank you for following up.
The Nest wifi mesh and Nest home devices are all set, except the Nest doorbell camera.
The doorbell connects to the doorbell chime, at first as the blue light on the bell comes on, but it does not connect to the nest aware device and eventually the blue light goes away, and the only light is the green "power" light at the top of the device.
Since the Nest 2nd generation device caused a burnt wire smell, should we just have the chime replaced with a current one? I ask as we are having electrical work being done and can easily have this done.
Is there a house doorbell chime that you recommend we go with?
Thank you!
05-06-2023 05:08 PM
Hey there,
Oh no! If there's still a burning smell off of your chime box, please unplug your doorbell from the power outlet and stop using it for your safety. Let’s further investigate this — could you fill out this form and let me know once you’re done? Moreover, the suggested transformer power voltage for the Nest Doorbell (wired, 2nd gen) is 16-24 V AC, 30 VA. To learn more, check out this page: Upgrade your transformer for Nest Doorbell (wired, 2nd gen).
Looking forward to your response.
Thanks,
JT
05-09-2023 05:18 PM
Hi there,
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
05-09-2023 05:25 PM
Hi there, this has been a pain in the ass, we are looking to replace the Nest smart home with something else.
05-13-2023 08:26 PM
Hello there,
We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
JT