12-22-2021 11:23 AM
I cannot access the back of the doorbell for the six digit code. I also do not have the serial number. I ordered this product directly from Nest. How can I get help?
Answered! Go to the Recommended Answer.
03-11-2022 10:23 AM - edited 03-14-2022 11:26 AM
You have to have a serial code on the box, or a qr code on the inside of the camera, or backside of the base. It's gotta be there. There is no way for Support to search your product if we do not have a serial number or QR code.
Best regards,
Brad.
12-22-2021 01:05 PM
You need the code on the back. There’s no way around it. What is preventing you from removing the doorbell from the wall plate?
12-22-2021 02:24 PM
The person who installed it did so as the house was built. It is not attached to a wall plate, but part of the
house. Isn't there a way for Nest to know which one they sold me? If there was a warranty thing I would have filled that out.
03-11-2022 10:16 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
Thanks @Rubes for your help!
03-11-2022 10:18 AM
Yes, I still have this problem.
03-11-2022 10:23 AM - edited 03-14-2022 11:26 AM
You have to have a serial code on the box, or a qr code on the inside of the camera, or backside of the base. It's gotta be there. There is no way for Support to search your product if we do not have a serial number or QR code.
Best regards,
Brad.
03-14-2022 11:25 AM
Hey Folks.
As this issue seems to be resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.