How to remove credit card information

[Sid58ney]

HI,

I have a nest doorbell subscription (pay annually already), but my credit card information is still under my google pay, and not able to remove it. Question is, how to remove my credit card information and still keep my subscription?

Thanks,

[MplsCustomer]

@Sid58ney 

I suppose you could try the "Contact us" link under "Nest Aware Premier Care" on the page below. It says: "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hey Sid58ney,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

JT

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I am afraid that we are unable to assist you with changing this information, here in the forums. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. You should still be able to change the card information on file. 

Best regards,

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT