I have a Nest IQ Outdoor Camera purchased 19th July 2020. The camera has recently stopped working?

[JohnF]

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Original poster: Trevor Frater 

My Nest IQ Outdoor camera stopped working with no power light showing and I tried the recommended solutions including reset and checking power supply and connections etc. All wiring and components used were as supplied originally. I took the camera back to the store where I purchased it, John Lewis, and they tested it and confirmed the camera was faulty. They directed me to contact Google Nest to get the camera replaced or repaired. It is within the 2 year warranty as purchased 19th July 2020. I have tried the Customer Contact number but that doesn't appear to work.

[JohnF]

Hello folks.

I can take it from here, Cathal S! Thank you for all of your hard work, and dedication to our community forums!

Hi Trevor!

I am so sorry to hear that your Nest IQ Camera seems to be faulty! I can imagine that has been a very frustrating situation for you. I would love to look into this issue further so we can find a solution.

I will be reaching out to your email on file to collect some information from you. Please look out for that email, and provide as much information as you can. Thank you for all of your patience! I look forward to hearing from you.

Here is your Case Number: 8-8697000031583

-from Brad C. (Community Specialist)