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I have two drop cams to replace, but the store is only offering me one replacement nest cam

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RyanOverturf
Community Member

‎02-29-2024 12:33 PM

HI, I'm trying to replace my two drop cams that are EOS, and the promotion says it'll cover up to 2 dropcams per household, but when i go into the store to redeem the offer that was emailed to me, i can only chose qty 1 nest cams.  Can someone please help me ensure my second drop cam (that i'm still actively using) is recognized so i can exchange both for supported wired nest cams?

Thanks!

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1 Recommended Answer

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Obedv
Community Specialist
Community Specialist
In response to AmySc

‎04-03-2024 03:14 PM

Hi folks, 

 

Need help with your Google Nest product? Here's how to get in touch with our support team directly:

 

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

I hope this helps!

 

Best Regards, 

Obed

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ForeverSlender
Community Member

‎04-24-2024 06:03 PM

Is this chat monitored? Has anyone received a second camera? We haven't!

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lleonard4
Community Member
In response to ForeverSlender

‎04-24-2024 08:31 PM

I received the second camera, but it took many phone calls and emails, so be persistent.

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ForeverSlender
Community Member
In response to lleonard4

‎04-25-2024 07:25 AM

That's great to hear! Can you please share then number you called/email address you sent your request to finally get them? I would really appreciate it!

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ForeverSlender
Community Member
In response to ForeverSlender

‎04-25-2024 07:50 AM

I assume you just called the call me feature. Never mind. Calling again!

 

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lleonard4
Community Member
In response to ForeverSlender

‎04-25-2024 10:27 AM

In this forum:

 

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