Im paying for service. Why cant i view

[Maryannhernande]

Im paying gor service  why cant i see recordings

[EmptyNester]

If you are using the GOOGLE HOME APP the first thing to check is to make sure your NEST AWARE or NEST AWARE PLUS subscription is active.   To do this go into the app and click on the SETTINGS (Gear) icon in the lower right corner. Scroll down and look for Subscriptions.  You should then see a page with (3) options and the first one is NEST AWARE.  Touch that and it should give you the details about your subscription.  What does it say?

[zoeuvre]

Hi folks,

@Maryannhernande, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 
 

I appreciate your help, @EmptyNester. 

Best,

Zoe 

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe