Impossible to reinstall my DropCam after changing my Wi-Fi router.

[Dagel]

After unsuccessfully trying to reconnect my Dropcams with my iPhone, I tried with my computer as mentioned on the apps.

I did use the original USB cable to plug my camera directly into a USB port on my computer. The light on the front of the camera glows red following a jingle and after a moment the light begins to blink red.

The famous pop up on my computer with Nest Cam or Dropcam setup icon never appeared and, except for a short beep from the DropCam every 2 minutes, there is absolutely no actions or prompt.

How can I reactivate my DropCams on Nest or Google Home.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.