It keeps saying the events are not recorded yet i have a subscription

[JohnF]

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Original poster: Tanya Klemick 

I have a subscription when I go to look the events are saying something to the fact they were not recorded and letting me only see a min or so. Why is this when I'm paying to see this and store it.

[JohnF]

Hi there, Tanya.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this issue for you further.

• Which Nest Aware subscription do you have?
• Was your camera out for a long period of time? 
• Or was your power, or internet down at all?

Please let me know how else I can assist you. I look forward to your response.

-from Brad C.(Community Specialist)