01-07-2023 09:05 AM - edited 01-07-2023 09:23 AM
My Nest Doorbell, 2nd gen. has been working fine for the last year. I have bought a new router and changed my WiFi. The wired model does not have a pin reset as the wireless, so I am supposed to scan the QR Code. However, I think that the code image (inside the front cover) is so small that the QR scanner cannot pick it up. The alternate 6 digit code is not on top of the QR code as suggested. I entered the only 6 digit alpha-numeric code I could find next to the QR Code and that was wrong.
The QR Code I am trying to use is on the inside when I remove the front cover, but it says this is not the QR Code it is looking for.
I am trying to activate from Google Home. Also trying Nest.
Do I have to unscrew the doorbell from the wall to get the QR code on the back?
What next?
Answered! Go to the Recommended Answer.
01-08-2023 09:34 AM
Unfortunately, in the Home app Wifi information for cameras and doorbells can’t be updated, so the first thing you need to do is remove it from the Home app if you've not already done so.
Once removed from the app, you need to factory reset it.
Once reset, to set up the doorbell again with your new Wifi network, follow the steps below. As it is already physically installed, you can skip to step 6. The QR code you need for setup is printed on the back of the doorbell, and the 6 digit key is printed below that QR code. Click here to see an image. I believe the QR code is also printed on the front of the setup guide that comes with the doorbell. If you have trouble scanning the QR code, tap continue without scanning in the app and enter the code that is printed underneath it.
01-08-2023 08:54 AM
Before I suggest any troubleshooting steps, which model of doorbell do you have? Scroll down on this help article to see the list of doorbells:
Technical specs for Nest cameras and doorbells - Google Nest Help
01-08-2023 09:22 AM
My doorbell is the Nest Doorbell (wired, 2nd gen). I have reviewed all the articles and do not see a solution short of unscrewing the device from my masonry wall and turning it over. Is there a better way? The device was installed by my ADT Security contractor and he did not leave me with the box, which may have had the QR code.
There is a QR code on the inside of the device, but when I use the QR camera reader, it says that is the wrong code.
01-08-2023 09:34 AM
Unfortunately, in the Home app Wifi information for cameras and doorbells can’t be updated, so the first thing you need to do is remove it from the Home app if you've not already done so.
Once removed from the app, you need to factory reset it.
Once reset, to set up the doorbell again with your new Wifi network, follow the steps below. As it is already physically installed, you can skip to step 6. The QR code you need for setup is printed on the back of the doorbell, and the 6 digit key is printed below that QR code. Click here to see an image. I believe the QR code is also printed on the front of the setup guide that comes with the doorbell. If you have trouble scanning the QR code, tap continue without scanning in the app and enter the code that is printed underneath it.
01-11-2023 08:50 AM
Hi there,
Just checking in to see how the conversation is going, as it looks like this may have been resolved already. Thank you for all of your help here, @David_K. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
01-08-2023 10:41 AM
I am looking for instructions on how to remove the doorbell from the wedge.
01-08-2023 12:57 PM - edited 01-08-2023 12:57 PM
Thank you for your help today. I finally got ahold of my Google rep at ADT. They instructed me on getting the doorbell off the wedge (I do not have set screw as the video shows, but just a screwdriver slot and push up). Turns out I didn't need to take the front cover at all.
After turning the doorbell over and finding the reset slot, I was unable to get the device to reset, so I have and ADT tech coming next week.
Thanks again.
01-12-2023 12:28 PM
Hi there,
Just checking in on this thread one last time. I know that it seems to be resolved, but we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad
01-08-2023 01:28 PM
No problem!
01-13-2023 06:37 AM
I wanted to provide a follow-up after I had a technician visit yesterday from ADT, my security provider.
Here are my lessons learned:
01-14-2023 09:47 PM
Hey LeoLouie,
We appreciate you sharing the things that you’ve observed during your technician visit — it's a big help. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks for the help here, davidking and Brad.
Best,
JT