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Link Nest Doorbell (wired, 2nd gen) to Google Home

LeoLouie
Community Member

My Nest Doorbell, 2nd gen. has been working fine for the last year.  I have bought a new router and changed my WiFi.  The wired model does not have a pin reset as the wireless, so I am supposed to scan the QR Code.  However, I think that the code image (inside the front cover) is so small that the QR scanner cannot pick it up.  The alternate 6 digit code is not on top of the QR code as suggested.   I entered the only 6 digit alpha-numeric code I could find next to the QR Code and that was wrong.

The QR Code I am trying to use is on the inside when I remove the front cover, but it says this is not the QR Code it is looking for.

I am trying to activate from Google Home. Also trying Nest.

Do I have to unscrew the doorbell from the wall to get the QR code on the back?

What next?

1 Recommended Answer

davidking
Gold Product Expert
Gold Product Expert

Unfortunately, in the Home app Wifi information for cameras and doorbells can’t be updated, so the first thing you need to do is remove it from the Home app if you've not already done so.

  1. Open the Google Home app.
  2. Touch and hold the doorbell in the app.
  3. At the top right, tap the settings cog > Remove device.

Once removed from the app, you need to factory reset it.

  1. Take the doorbell off its mount and locate the reset pin hole. The 2nd gen wired model does have a pin reset hole and its located below the USB port on the back of the doorbell. Click here to see an image.
  2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button and your doorbell will restore to its factory settings.

Once reset, to set up the doorbell again with your new Wifi network, follow the steps below. As it is already physically installed, you can skip to step 6. The QR code you need for setup is printed on the back of the doorbell, and the 6 digit key is printed below that QR code. Click here to see an image. I believe the QR code is also printed on the front of the setup guide that comes with the doorbell. If you have trouble scanning the QR code, tap continue without scanning in the app and enter the code that is printed underneath it.

Install Nest Doorbell (wired, 2nd gen) - Google Nest Help

View Recommended Answer in original post

10 REPLIES 10

davidking
Gold Product Expert
Gold Product Expert

Before I suggest any troubleshooting steps, which model of doorbell do you have? Scroll down on this help article to see the list of doorbells:

Technical specs for Nest cameras and doorbells - Google Nest Help

LeoLouie
Community Member

My doorbell is the Nest Doorbell (wired, 2nd gen).  I have reviewed all the articles and do not see a solution short of unscrewing the device from my masonry wall and turning it over.  Is there a better way? The device was installed by my ADT Security contractor and he did not leave me with the box, which may have had the QR code.

There is a QR code on the inside of the device, but when I use the QR camera reader, it says that is the wrong code.

davidking
Gold Product Expert
Gold Product Expert

Unfortunately, in the Home app Wifi information for cameras and doorbells can’t be updated, so the first thing you need to do is remove it from the Home app if you've not already done so.

  1. Open the Google Home app.
  2. Touch and hold the doorbell in the app.
  3. At the top right, tap the settings cog > Remove device.

Once removed from the app, you need to factory reset it.

  1. Take the doorbell off its mount and locate the reset pin hole. The 2nd gen wired model does have a pin reset hole and its located below the USB port on the back of the doorbell. Click here to see an image.
  2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
    • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  3. Release the button and your doorbell will restore to its factory settings.

Once reset, to set up the doorbell again with your new Wifi network, follow the steps below. As it is already physically installed, you can skip to step 6. The QR code you need for setup is printed on the back of the doorbell, and the 6 digit key is printed below that QR code. Click here to see an image. I believe the QR code is also printed on the front of the setup guide that comes with the doorbell. If you have trouble scanning the QR code, tap continue without scanning in the app and enter the code that is printed underneath it.

Install Nest Doorbell (wired, 2nd gen) - Google Nest Help

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going, as it looks like this may have been resolved already. Thank you for all of your help here, @davidking. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

LeoLouie
Community Member

I am looking for instructions on how to remove the doorbell from the wedge.

LeoLouie
Community Member

Thank you for your help today.  I finally got ahold of my Google rep at ADT.  They instructed me on getting the doorbell off the wedge (I do not have set screw as the video shows, but just a screwdriver slot and push up).  Turns out I didn't need to take the front cover at all.

After turning the doorbell over and finding the reset slot, I was unable to get the device to reset, so I have and ADT tech coming next week.

Thanks again.

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread one last time. I know that it seems to be resolved, but we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

davidking
Gold Product Expert
Gold Product Expert

No problem!

LeoLouie
Community Member

I wanted to provide a follow-up after I had a technician visit yesterday from ADT, my security provider.

Here are my lessons learned:

  1. Keep the box it came in.  There is the QRcode for activation and the release tool you will need again.  These were not left for me at the original installation.
  2. What was installed was actually a Nest Doorbell Battery, not a wired model.  Turns out you can also wire install a battery model and ADT has opted to only stock the battery model.
  3. Make sure to use the wire connectors provided for a solid electrical attachment. The installer did not use them and chose to wrap the bare wires around the screw terminals.  The 2nd tech noticed that they were touching and although the doorbell ringer worked, it probably shorted the circuit board for the camera after a while.
  4. Google Nest app is the older version of Google Home and is not required.

janthadeus
Community Specialist
Community Specialist

Hey LeoLouie,

 

We appreciate you sharing the things that you’ve observed during your technician visit — it's a big help. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

 

Thanks for the help here, davidking and Brad.

 

Best,

JT