Live Video Unavailable. The Camera may be unreachable or saving battery

[Alosaw]

Hello dears,

I bought a nest camera 3 months ago and im connecting it to goole home application on two phones. The problem is the camera gives me this message "Live Video Unavailable. The Camera may be unreachable or saving battery" every around 10 minutes until i turn it off then on to return live. Im using it to monitor a baby and listen if he cries but unfortunately i am obliged to check on the cam every 10 minutes.

Any solution?

Regards,

[Harry625]

Certainly! Here are a few shorter responses you could consider:

1. "Have you tried updating the camera's firmware and the Google Home app? That might resolve the connectivity issue."
2. "Ensure the camera isn't too far from your Wi-Fi router and there's no interference. That could be causing the frequent disconnects."
3. "Restarting the camera and your phones might help temporarily, but contacting Nest support could provide a more permanent solution."
4. "Consider checking your Wi-Fi settings or assigning a static IP address to the camera for stable connectivity."
5. "Sorry to hear about the issue. Restarting the camera periodically might be necessary until a permanent fix is found."

These responses aim to provide practical advice and acknowledge the ongoing frustration with the camera's performance.

[MRRomeoDIRT]

I have the same problem as op, except mine started 3 days ago. I never had any issue streaming my cams on the screen b4 and all of a sudden nothing. 

I have restarted cams, factory reset the screen, reboot modem, unlinked wyze with Google home and relinked it. Nothing seems to work. 

[Alosaw]

Same here, idk what to do with this **bleep** and how to contact google support

[nerys]

Hi there,

Thanks for posting in the community! 

I'm so sorry to hear that you are getting the message "Live Video Unavailable. The camera may be unreachable or saving battery" when trying to see the live video. No worries; I'm here to help! 

Let me explain a little about this situation. Sometimes we get this error message when the device has a weak internet connection. That means that where the camera is placed, the connection is poor, which means that the camera can't stream live video correctly. Here are some things we can consider that might solve this situation:

• Verify that the device is within 10 feet (three meters) from the Wi-Fi access point or router for a better connection.
• If possible, connect your camera to a mobile hotspot to see if the live video feed improves.
• Check for potential interference from nearby devices like cordless phones, Bluetooth speakers, and baby monitors.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.