07-27-2022 02:10 AM
Cam is not showing live video and all records are cut. I'm not happy with this product!
07-27-2022 06:47 AM
Ours is showing live feed, but all history is cleared and “auto clear” option is off. Not sure why it’s happening.
08-03-2022 09:19 AM
Hey there,
I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Best regards,
Brad
08-08-2022 05:04 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
Thanks,
Archie
08-10-2022 05:37 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie