Live view unavailable

[DavieUK]

So I see on these forums that the exact same problem I have so many other users have also.

I have tried all the help topics including factory reset etc but nothing works it's as if my camera has simply stopped working.

The doorbell chimes as normal but no image is available live or recorded.

Our internet is super fast broadband and the doorbell is almost right next to the router...within a couple of feet distance.

What is going on Google if you cannot resolve this to my satisfaction I want a refund.

The doorbell camera has worked flawlessly previously so what's the problem now?

[MplsCustomer]

@DavieUK 

You could try contacting Support, using the link and instructions in this post, to determine whether your doorbell has failed and needs replacing, or can be fixed in some way:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hi DavieUK,

Thanks for reaching out to the Community.

I’m sorry to hear that you’re having issues with the Nest doorbell. Let’s check it out.

A few questions: what is the color of the status light on the device? Can you see the live video on https://goo.gle/2UZL8VI? Does it happen on both Wi-Fi and mobile data?

I understand that you have already reset the doorbell to factory settings. Did you follow the steps below?

1. Save any video history on the device, if any.
2. Unmount the device, then locate the reset pinhole.
3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
4. Release the button. Your device will restore to its factory settings.
5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 4.
6. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
9. Cellular data should be turned off.
10. On an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
11. Start adding the device back to the Google Home app.

Feel free to reach out if you have any questions.

Thanks for the help, MplsCustomer.

Best,

Lance

[Anonymous · Accepted solution]

Return this joke of a camera and get a different product while you can.  These jokers are not here to help you. They get paid per post. Soon you will see more scripted responses, then more bugging "did I help you"?    "Please let us know"   "how did I do". Then "we have closed this post" .   Typical.

Cut your losses and run as fast as you can. Demand a full refund.

[NorCalNestPro]

Try changing your routers DNS Server setting to use Google DNS (8.8.8.8 & 8.8.4.4)