Longer Event History clips Failing to download

[CH00WY]

Hi,

Every time I try to download a video event history clip that's around four minutes or longer it says failed to download. I successfully downloaded a two minute clip. When I try to download a four minute 59 second clip, it fails to download. I have tried multiple devices. I have reset my devices. I have uninstalled and reinstalled the home app. None of these things have fixed the issue. Can anybody give me some help on how to download longer clips? Or can anybody let me know when a fix is plan to be released?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[spackmanbr]

Do you get points for posting or something?  I do not think I have ever seen a Community Specialist post a helpful reply.  They either ignore, misinterpret, or bury the issue with cut-and-paste troubleshooting steps.

[Brad]

@spackmanbr

I am sorry to hear that you have found our help lacking, but this is not the place to go for immediate support. Community Specialists are foremost, Moderators. We can help here and there, but we do not offer a lot of direct support. You are welcome to contact Support by filling out this form and Support will reach out to you.

Best regards,

Brad.

[SteveT1]

Hi folks,

I appreciate the help @Brad. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[PeppersPoppa]

This is happening to me as well.  What's the point of a camera if you can't save the footage?

What's your ETA on when this will be fixed?  It's been flagged for months.

Thanks,

Michael

[spackmanbr]

I am experiencing the same issue.

[PeppersPoppa]

I would appreciate some honesty and admitting it's a bug that hasn't been fixed and stop giving people useless advice that you know won't work.  

It wastes their time and makes them feel like they're doing something wrong.