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Lost Security screw for Nest Wired Doorbell

JustTodd
Community Member

Hello we recently moved and in the process of moving our Nest Door bell camera I lost the security screw that secures the door bell to the mounting bracket. I have look all over the internet and i can't seem to find a way to order a replacement. We really love our nest door bell camera but i am concerned that without that screw in place the door bell will be stolen or damaged. Is there way to get another one?

 

Todd

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @JustTodd 

You could contact Google Nest Support.

Within a different topic, I found that the screw has these dimensions if you need to buy a replacement:
Doorbell Terminal Screws are M3x4mm, 7mm diameter head

Thanks i may do both option thanks for the dimensions

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for posting in the Google Nest Community forum. How's your Nest Doorbell? Were you able to get in touch with our phone support? 

 

I appreciate your help, @RXShorty.

 

Best,

Jenelyn

Dan_A
Community Specialist
Community Specialist

Hey there JustTodd,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan

JustTodd
Community Member

Hi Dan,

Sorry yes i was finally my issue resolved. I reached out to Google support and since my door bell was still under warranty they sent me out a whole new door bell.

Dan_A
Community Specialist
Community Specialist

Hey there JustTodd,

 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread in 24 hours unless I can help out with anything else. 

 

Best regards,

Dan