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Lost account

Community Member

I had NEST cameras connected to an account before they got bought out by Google. The cameras have not been used for several years. I am trying to reuse them. Have long since lost access or even the email that was used. I tried resetting the password using the 2 emails i think it was but do not get reset codes in those accounts. 

I created a new Google account but cannot connect the cameras as it says they are linked to another account. How can i get access to an old account to disconnect them and reuse the cameras.


Community Specialist
Community Specialist

Hi CaptainScott,


Thanks for posting here in the Google Nest Community.

I wanted to follow up and see if I could be of any help. Since you can't recall your old account password anymore and want to set up your Nest camera's using your new account do these steps.


  1. Unplug the camera(s).
  2. Wait at least 48 hours (2 days).
  3. Before the pairing process, change the Wi-Fi network SSID. 
  4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.

Let me know how it goes.




Community Specialist
Community Specialist

Hey folks,


Thanks for the help here, Juni.


CaptainScott, how's it going? Did you manage to get your Nest Camera working? Still need help?




Community Specialist
Community Specialist

Hey there,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.


Best regards,