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Lost the qr code for my indoor cam

Jaxx21
Community Member

I cannot seem to plug my nest indoor camera to the fact that I change the Wi-Fi and QR code is missing how can I get help and retrieving to adapt turns into a camera to my Wi-Fi

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. Without the Serial Number or the QR code, you won't be able to set up the Nest cam. Is it still connected to a google account?

Best Regards, 
Brad

aatienza
Community Specialist
Community Specialist

Hey Jaxx21,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Jaxx21,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie