06-09-2022 08:03 PM
Hi,
I'm missing mount for one of my Nest Hello devices. There isn't a way to mount it otherwise. How can I get the part?
Thank you!
Answered! Go to the Recommended Answer.
06-12-2022 12:01 PM
Hello again, I just went on ebay and searched on "Nest Hello Mount" and a lot of items came up. Is this what you need?
https://www.ebay.com/itm/225024302226?hash=item34647e5c92:g:RYsAAOSwmPJionVk
06-20-2022 08:46 AM
Yes, I accepted the solution. Thank you!
06-10-2022 02:49 PM
HI Smachaje, I'm and end user like you. From what I have read here from other users Google will not sell parts for the Hello Camera anymore. So I think you are stuck. Maybe buy a broken camera off ebay to get the part you need.
You can try opening an official support ticket with Google if you want. Here is the link:
https://support.google.com/googlenest/gethelp
06-12-2022 09:14 AM
Thanks for reply @EmptyNester , but this is a simple piece, not the high tech as the rest of the doorbell. I'm sure Google has a way to replace broken, missing parts. A few of the threads show that community managers like https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/18 @brad may be able to help.
I'll wait for someone to help me out.
06-12-2022 12:01 PM
Hello again, I just went on ebay and searched on "Nest Hello Mount" and a lot of items came up. Is this what you need?
https://www.ebay.com/itm/225024302226?hash=item34647e5c92:g:RYsAAOSwmPJionVk
06-13-2022 10:01 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I am afraid that @EmptyNester is correct, we do not offer replacement parts. Best to look to another third party site for parts.
Best Regards,
Brad.
06-16-2022 11:17 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best regards,
Brad
06-17-2022 07:08 PM
Ok, thanks @Brad ! and thanks @EmptyNester for finding the specific piece. Have a great Google time!
06-17-2022 10:58 PM
Hey smachaje,
Thanks for the help, Brad and EmptyNester. Hope that sheds some light on the issue.
Thanks,
Archie
06-20-2022 08:23 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.
Best regards,
Brad
06-20-2022 08:46 AM
Yes, I accepted the solution. Thank you!