Missing timeframes

[Janjj]

I've noticed times missing video/camera. Also, I've noticed interaction of other devices in my community/family when there should only be one (myself)

[MplsCustomer]

@Janjj 

When you say "missing timeframes", does your camera say it was offline? What do you mean by "interactions of other devices in my community/family"?

[Lance_L]

Hi Janjj,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer's last response? Let me know if that helps.

You can check out this handy guide for more information: Troubleshoot offline Nest camera or doorbell.

I appreciate the help, MplsCustomer.

Regards,

Lance

[Lance_L]

Hey Janjj,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance