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Missing timeframes

Janjj
Community Member

I've noticed times missing video/camera. Also, I've noticed interaction of other devices in my community/family when there should only be one (myself)

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Janjj 

When you say "missing timeframes", does your camera say it was offline? What do you mean by "interactions of other devices in my community/family"?

Lance_L
Community Specialist
Community Specialist

Hi Janjj,

 

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer's last response? Let me know if that helps.

 

You can check out this handy guide for more information: Troubleshoot offline Nest camera or doorbell.

 

I appreciate the help, MplsCustomer.

 

Regards,

Lance

Lance_L
Community Specialist
Community Specialist

Hey Janjj,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

 

Cheers,

Lance