cancel
Showing results for 
Search instead for 
Did you mean: 

Mounting bracket needed for Google Nest Doorbell

Paul_Oregon
Community Member

I purchased a Google Nest Doorbell on eBay which promised the unit was complete but when it arrived it had no mounting bracket. I have scoured the Internet and I'm coming up empty. Does anyone know where I can find a metal mounting bracket?

1 Recommended Answer

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Paul,  I'm an end user like you.  Getting that part is going to be difficult as I don't believe Google sells replacement parts.  I think your best bet is to do a return request in Ebay and send it back to the seller and get a refund.   Ebay will mostly likely grant this return because the item description did not match what you received.

View Recommended Answer in original post

5 REPLIES 5

janthadeus
Community Specialist
Community Specialist

Hi Paul_Oregon,
 

Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

 

Looking forward to your response.

 

Thanks,

JT

I filled out the form although I'm not sure what it was for. Thanks for your response.

Brad
Community Specialist
Community Specialist

Hi there,

I am afraid that we do not offer replacements for parts. Sorry for this inconvenience! Thanks for your help on this one, @janthadeus and @EmptyNester! Please let us know if you need further assistance. 

Best regards,
Brad

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Paul,  I'm an end user like you.  Getting that part is going to be difficult as I don't believe Google sells replacement parts.  I think your best bet is to do a return request in Ebay and send it back to the seller and get a refund.   Ebay will mostly likely grant this return because the item description did not match what you received.

janthadeus
Community Specialist
Community Specialist

Hey all,

 

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Thanks for your help here, EmptyNester and Brad.

 

Best,

JT