10-22-2022 08:06 AM
We have moved.
One nest camera cord is sun damaged and needs to be replaced.
Nest battery doorbell needs a new mounting plate, we have lost.
Our account for the old house has been deleted, how do we transfer Nest Aware (if it hasn't expired, this reno has taken ten months... so it probably needs to be restarted......)
thanks 🙂
10-22-2022 12:29 PM
For the first two, you could try contacting Support (https://support.google.com/googlenest/gethelp), though they usually provide replacement parts only if you're within the 1-year warranty period.
For the third, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
10-22-2022 08:29 PM
Hi folks,
Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
I appreciate your help here, MplsCustomer.
Thanks,
JT
10-25-2022 10:55 PM
Hey there,
It's us again. Were you able to fill the form?
Thanks,
Archie
10-31-2022 06:21 PM
11-03-2022 07:36 PM
Hey everyone,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie