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Moved, and several questions....

Jwheatie
Community Member

We have moved.

One nest camera cord is sun damaged and needs to be replaced.

Nest battery doorbell needs a new mounting plate, we have lost.

Our account for the old house has been deleted, how do we transfer Nest Aware (if it hasn't expired, this reno has taken ten months... so it probably needs to be restarted......)

 

thanks 🙂

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Jwheatie 

For the first two, you could try contacting Support (https://support.google.com/googlenest/gethelp), though they usually provide replacement parts only if you're within the 1-year warranty period.

For the third, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill the form?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Do you still need help with your device? If so, please fill out this form.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie